i have a iphone 11 and it is frozen will not let me turn off to reset

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How do I get my phone to turn off and reset

iPhone 11, iOS 14

Posted on Feb 4, 2021 4:46 PM

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Answer 1

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Answer 2

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(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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