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danelle425 Author

Level 1

5 points

iPhone XS Max is frozen and will not turn off

My phone is frozen and will not allow me to turn off. Can not swipe the lock screen off. How do I do a hard reset on the phone?

[Re-Titled by Moderator]

Posted on Mar 14, 2021 9:27 PM

Top-ranking reply

Axel Foley

Level 10

149,742 points

Posted on Mar 14, 2021 9:32 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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iPhone XS Max is frozen and will not turn off

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