Photos on Mac "Unable to Upload/export/edit"

Recently I've noticed that I have several hundred photos in the "unable to upload" folder that I can't do anything with. I'm unable to export them, I'm unable to edit them, etc. Noticed on several posts that the common answer is that they are in a file format that is now incompatible but that doesn't appear to be the case with mine (most are jPegs). The solutions offered all seem to involve exporting deleting and then re-importing the files but I'm unable to export so that doesn't work for me. I'm working with a MacBook Pro recently updated to Big Sur. Driving me crazy....

MacBook Pro 13″, macOS 10.15

Posted on Feb 22, 2021 11:39 AM

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Posted on Feb 23, 2021 1:51 AM

Your problem could either be that the photo is in an incompatible format or the original file is not in your library for some reason.


If you click on the photo and then press CMD-I or right click and select Get Info, what is the suffix in the filename?


The second possibility is that the original file has been lost and what you are seeing in Photos is not the file, but the thumbnail that has been created.


What you can do is download Power Photos from FatCat software, the free version is fine for now. Open the programme and browse through the library to find one of the problem photos. If you then right click on the photo you will get an option to 'Reveal in Finder', if you click on this then you can copy the photo to another folder in Finder and you now have control of your photo again. However, if the Reveal option is greyed out, it means that the full photo file is missing.

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Question marked as Top-ranking reply

Feb 23, 2021 1:51 AM in response to Melelinakimo

Your problem could either be that the photo is in an incompatible format or the original file is not in your library for some reason.


If you click on the photo and then press CMD-I or right click and select Get Info, what is the suffix in the filename?


The second possibility is that the original file has been lost and what you are seeing in Photos is not the file, but the thumbnail that has been created.


What you can do is download Power Photos from FatCat software, the free version is fine for now. Open the programme and browse through the library to find one of the problem photos. If you then right click on the photo you will get an option to 'Reveal in Finder', if you click on this then you can copy the photo to another folder in Finder and you now have control of your photo again. However, if the Reveal option is greyed out, it means that the full photo file is missing.

Feb 23, 2021 2:27 AM in response to Melelinakimo

Even JPEGs can be incompatible, if they are using an older color sync profile, that is no longer supported. or if the JPEGs have been edited with an external editor, that is camouflaging TIFFs as JPEGs.


The solutions offered all seem to involve exporting deleting and then re-importing the files but I'm unable to export so that doesn't work for me

How did you try to export? There are two export options, and only exporting the unmodified original can work at all: File > Export > Export unmodified Original". Have you tried that, or did you try to export the current version with "File > Export > Export ... photos"? That cannot work for incompatible files.


You wrote you cannot edit the photo in question. Is there an error message, when you try that? Can you select the photo and use the command "Revert to Original" or is this option not available.


If the original cannot be exported, there may be two reasons: Photos cannot find the file, because the internal links are broken, or the originals have been removed.

  • The original is really missing, for example,
    • if the photos are referenced and the referenced files have been moved, modified, or been deleted.
    • or if a cleaning software has removed the originals as duplicates
  • Photos may no longer be able to find the originals, even if they are still there, because of a damaged library - for example, if the library is in an unsupported location (wrong file system format, or a synced folder, a network share).


I have several hundred photos in the "unable to upload" folder that I can't do anything with

After the Big Sur upgrade I found also many files in "Unable to upload". It turned out, that these files have been recovered files, found as "Lost&found" leftovers in the library after a repair, and I did not really need them. When I searched for the filenames in Photos, I found usually a healthy copy of the problematic file, and could simply delete the recovered file.

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Photos on Mac "Unable to Upload/export/edit"

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