I don’t have access to the trusted phone number

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Level 1

8 points

I don’t have access to the trusted phone number

I have another Apple ID account that I know the password and username to but when I log in I’m asked to verify with two-factor authentication. I don’t have access to the trusted phone number so I pressed that I don’t have access but then it asks me for the phone number and I don’t even remember it. Is all lost? What can I do?

[Re-Titled by Moderator]

Posted on Feb 23, 2021 12:53 AM

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Answer 1

V_J_R

Level 4

1,580 points

Feb 23, 2021 3:09 AM in response to Dannysa

try to use Web:

Upgrade to two-factor authentication on the web

Go to appleid.apple.com, then sign in with your Apple ID.
Answer your security questions, then tap Continue.
You'll see a prompt to upgrade your account security. Tap Continue.
Click Upgrade Account Security.
Enter the phone number where you want to receive verification codes when you sign in. You can choose to receive the codes by text message or automated phone call.
Click Continue.
Enter the verification code to verify your phone number and turn on two-factor authentication.

If you have an Apple ID that's not protected by two-factor authentication, some Apple web sites might ask you to update your account.

full details here: https://support.apple.com/en-us/HT204915

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Answer 2

Dannysa Author

Level 1

8 points

Feb 23, 2021 6:05 AM in response to V_J_R

When I log into the account the security questions are not even an option, the website goes straight to the two-factor authentication screen.

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I don’t have access to the trusted phone number

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