Hey guys,
I need to use the Numbers web app on iCloud.com for some private stuff at work and since over a week now I've been unable to open any of my spreadsheets online.
Error screenshot attached. Anybody know what's wrong?
Hi markfromroermond,
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with opening a spreadsheet with Numbers. We're happy to help.
When attempting to view the spreadsheet are you using a supported web browser? If needed, you can find the supported list here: Use iCloud with Numbers on Mac
Also, is this a shared and password protected spreadsheet? If so, we recommend checking with your colleagues to ensure the password wasn't changed. The guide here can provide some insight on password protected spreadsheets: Password-protect a Numbers spreadsheet on Mac
If the issue continues, confirm the OS you're attempting to access the spreadsheet on the iCloud website from. Also, let us know if you can test opening the spreadsheet on a different computer or with the Numbers app on an Apple device.
Cheers!
Hi markfromroermond,
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with opening a spreadsheet with Numbers. We're happy to help.
When attempting to view the spreadsheet are you using a supported web browser? If needed, you can find the supported list here: Use iCloud with Numbers on Mac
Also, is this a shared and password protected spreadsheet? If so, we recommend checking with your colleagues to ensure the password wasn't changed. The guide here can provide some insight on password protected spreadsheets: Password-protect a Numbers spreadsheet on Mac
If the issue continues, confirm the OS you're attempting to access the spreadsheet on the iCloud website from. Also, let us know if you can test opening the spreadsheet on a different computer or with the Numbers app on an Apple device.
Cheers!
Hi markfromroermond,
Thanks for the information and testing. As the issue continues with multiple browsers and on a new computer we recommend reaching out to Apple Support to further assist. You can get connected here: Contact Apple Support
Best!
Quick update: Decided to try out some browsers on my Mac at home and low and behold:
Chrome (Version 88.0.4324.192): Same problem.
Firefox (Version 8.6): Same problem.
Safari (Version 14.0.3): Same problem.
Everything still works just peachy in the Numbers apps on all Apple devices..
Hi Melissa,
To answer you questions: I have absolutely no problems opening any of my iCloud stored spreadsheets in the Numbers apps on my iPhone, iPad or Mac. None of the spreadsheets are password protected or shared with other users.
The problem only occurs on my work Windows 10 (I know...) PC in all browsers: Chrome, Firefox (all updated to most recent versions). I even tried Edge, same result.
Just did a little test and tried creating a new spreadsheet and even though it appears to be working for a short moment the same error appears again (see screenshot below). Same thing also happens in the Pages web app I've just established.
Thanks!
Numbers icloud web app not working
