The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

Dyslexic sam Author

Level 1

4 points

Sold phone but not deleted account properly

I sold my phone and deleted it from my account but it’s still linked to my account and new owner can activate it

Apple Watch

Posted on Feb 23, 2021 7:51 AM

Top-ranking reply

Limnos

Community+ 2026

Level 10

462,831 points

Posted on Feb 23, 2021 7:54 AM

Hello Dyslexic sam,

This link should provide a solution:

What to do before selling or giving away your iPhone, iPad, or iPod touch [or if you received one that had not been erased] - "Use these steps to remove your personal information from a device, even if you don't have it anymore." --> https://support.apple.com/HT201351

View in context

Sold phone but not deleted account properly

Similar questions