Have an Apple IPad that is old and does recognize my passcode. Telling me to go to iTunes because it is disabled. How do I connect to itunes for that device.

How does one get into their ipad when it is locked and telling you to go to iTunes?



Posted on Feb 23, 2021 1:22 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 23, 2021 1:24 PM

You need to plug it into a computer with iTunes and use iTunes to erase it by restoring it to reset the screen lock passcode.


See instructions in -> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Have an Apple IPad that is old and does recognize my passcode. Telling me to go to iTunes because it is disabled. How do I connect to itunes for that device.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.