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iPhone 11 screen black/blank

iPhone 11 screen went grey, then black/blank cannot open up

iPhone 11, iOS 14

Posted on Feb 24, 2021 10:07 AM

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Question marked as Best reply

Posted on Feb 24, 2021 10:11 AM

Hi


First thing to try is a forced restart:


* press and quickly release the Volume Up button.

* Press and quickly release the Volume Down button.

* Then press and hold the Side button until you see the Apple logo. (KEEP it pressed until the apple Logo appears)



If that doesn't clear it, see:

https://support.apple.com/en-gb/HT201412


And

https://support.apple.com/en-us/HT203899

1 reply
Question marked as Best reply

Feb 24, 2021 10:11 AM in response to llseeley

Hi


First thing to try is a forced restart:


* press and quickly release the Volume Up button.

* Press and quickly release the Volume Down button.

* Then press and hold the Side button until you see the Apple logo. (KEEP it pressed until the apple Logo appears)



If that doesn't clear it, see:

https://support.apple.com/en-gb/HT201412


And

https://support.apple.com/en-us/HT203899

iPhone 11 screen black/blank

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