Please help, my son 3year 1 month old, purchase in Appstore 132.000.000 VND.

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Level 1

8 points

Please help, my son 3year 1 month old, purchase in Appstore 132.000.000 VND.

Please help, my son 3year 1 month old, purchase in Appstore 132.000.000 VND, in 1 day 14/2/2021 , please help me get back my money, my money working 1 year for save this, please T_T. 1 year money work for me . please help.

You can check history for me, all in 1 day 14/2/2021. only 1 days my kid wrong click 62 purchare 2.099.000VND. help me please, You see it completely malfunctioning. Sorry im talk english bad

iPhone 7 Plus, iOS 14

Posted on Feb 24, 2021 10:52 AM

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Answer 1

Top-ranking reply

KMB_12

Community Specialist

Feb 25, 2021 7:05 PM in response to dat231

Hey there, dat231.

Welcome to the Apple Support Communities. It sounds like you’re inquiring about a refund. We understand that accidental purchases happen and can see why you’d want a refund.

Learn how to request a refund, here: Request a refund for apps or content that you bought from Apple

Hoping this helps. Don’t hesitate to reach out with questions.

All the best.

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Answer 2

dat231 Author

Level 1

8 points

Mar 10, 2021 8:42 PM in response to KMB_12

i use request a refund already , But they offer a refund for only 1/63 of the item. There are 62 other products they say are not eligible.

i dont know this. my son missclick this and i lose 130.000.000 VNĐ ? please help only 2.000.000 VNĐ refund

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Please help, my son 3year 1 month old, purchase in Appstore 132.000.000 VND.

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