Cancel subscription that I no longer want does not do what I expected to do

Purchased a subscription that I no longer want only used for 10 minutes it’s not what I expected refund on my account

iPhone 7, iOS 14

Posted on Feb 24, 2021 2:40 PM

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Question marked as Top-ranking reply

Posted on Feb 24, 2021 2:52 PM

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support - note that just deleting an app doesn't cancel the subscription. (To cancel a subscription please see How to cancel a subscription from Apple - Apple Support)

However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to https://reportaproblem.apple.com/?s=6

3 replies
Question marked as Top-ranking reply

Feb 24, 2021 2:52 PM in response to Sammyboy1313

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support - note that just deleting an app doesn't cancel the subscription. (To cancel a subscription please see How to cancel a subscription from Apple - Apple Support)

However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to https://reportaproblem.apple.com/?s=6

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Cancel subscription that I no longer want does not do what I expected to do

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