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Apple Cash, why cant I proceed?

Why cant i proceed


[Re-Titled by Moderator]

Posted on Feb 24, 2021 10:26 PM

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Question marked as Best reply

Posted on Feb 27, 2021 10:54 AM

It sounds like your Apple Cash is locked or restricted. If they locked it and you went through the process to unlock it and were denied, there is nothing you can do. But if you tried verifying your ID and got an error you need to sign out of your Apple ID and back in.



Go to your Apple Cash card

  • iPhone: Open the Wallet app, then tap your Apple Cash card.
  • iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
  • Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.


You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen steps. Learn more about identity verification


If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web.1


If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.

9 replies
Question marked as Best reply

Feb 27, 2021 10:54 AM in response to Millsl236

It sounds like your Apple Cash is locked or restricted. If they locked it and you went through the process to unlock it and were denied, there is nothing you can do. But if you tried verifying your ID and got an error you need to sign out of your Apple ID and back in.



Go to your Apple Cash card

  • iPhone: Open the Wallet app, then tap your Apple Cash card.
  • iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
  • Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.


You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen steps. Learn more about identity verification


If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web.1


If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.

Apple Cash, why cant I proceed?

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