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Shutdown

Since the new update my iPhone 8+ shuts down as soon as I plug the charger in. It still charges 100% but it means that i cannot receive calls. Is it supposed to do this? Or is it a sign that something is not as it should be?

iPhone 8 Plus

Posted on Feb 24, 2021 11:00 PM

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Question marked as Best reply

Posted on Feb 25, 2021 7:47 AM

Curlygirl ~ Shutting down unexpectedly can be a symptom of a battery in need of replacement:

"...The power management system determines the capability of the battery to supply this power, and manages the loads in order to maintain operations. When the operations can no longer be supported with the full capabilities of the power management system, the system will perform a shutdown to preserve these electronic components. While this shutdown is intentional from the device perspective, it may be unexpected by the user." [Source: Apple]

…So, if the battery of your iPhone is the original one, it may need replacement. What's the Maximum Capacity % here?...


Settings > Battery > Battery Health


iPhone Battery & Power Repair


About genuine iPhone batteries


(Articles found by searching Apple's Knowledge Base.)


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10 replies
Question marked as Best reply

Feb 25, 2021 7:47 AM in response to Curlygirl123

Curlygirl ~ Shutting down unexpectedly can be a symptom of a battery in need of replacement:

"...The power management system determines the capability of the battery to supply this power, and manages the loads in order to maintain operations. When the operations can no longer be supported with the full capabilities of the power management system, the system will perform a shutdown to preserve these electronic components. While this shutdown is intentional from the device perspective, it may be unexpected by the user." [Source: Apple]

…So, if the battery of your iPhone is the original one, it may need replacement. What's the Maximum Capacity % here?...


Settings > Battery > Battery Health


iPhone Battery & Power Repair


About genuine iPhone batteries


(Articles found by searching Apple's Knowledge Base.)


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Feb 25, 2021 10:23 AM in response to Alancito

I am slightly confused by your question. What capacity are you talking about? I am not familiar with technical jargon. The phone charges in the same way as before. It holds it's charge in the same way. The only thing that has changed is that when I plug the the charger cable in, the phone instantly shuts itself down. There are no obvious issues or problems apart from this anomaly. Thanking you in advance for any help you can offer. 🙏

Shutdown

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