Why do I get “ unable to load storage info”?

Hello, johnfromruthin!

Thanks for reaching out to the Apple Support Communities! If we understand correctly, you see an error about being unable to load iCloud storage information. We want to help get you pointed in the right direction.

What page are you on when you see this error message? If you have not tried already, please Restart your iPhone. Often this simple step will refresh the apps and software on the device to solve numerous problems you may encounter.

Additionally, here's a guide with information on how to Check your iCloud storage usage online or on any device, along with steps on how to Manage your iCloud storage.

Kind regards.