iphone 5S locked out and cannot find the device on my known email IDs

Hi, I used wrong passwords and got locked out of the 5S iphone. I have tried all the Apple IDs that could be linked to this phone but none of the IDs show this 5S as a device.


Please help me find the Apple ID linked to my phone, so that I can reset it on Itunes and use it.


Will it help if I take it to an Apple store ? Can they help?


iPhone 5s

Posted on Feb 25, 2021 9:03 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 25, 2021 10:39 AM

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



1 reply
Question marked as Top-ranking reply

Feb 25, 2021 10:39 AM in response to Lockedoutofmyiphonehelp

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 5S locked out and cannot find the device on my known email IDs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.