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iCloud IMAP never worked

Hi, I am using Mail 11.5 on High Sierra and it works fine with Gmail IMAP and the Exchange account. I can receive email to my iCloud account but I can not send them. When I have all three accounts enabled and I compose an email the "from" drop down menu offers me the gmail and the exchange options but not iCloud. When I have only the iCloud account enabled I don't have any outgoing options available.


Any ideas gratefully received. I will attach some screenshots of the account settings to help diagnosis.


MacBook Pro 15″, macOS 10.13

Posted on Feb 26, 2021 1:32 AM

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Question marked as Best reply

Posted on Feb 26, 2021 5:59 AM

Click on drop down arrows of outgoing mail account ( iCloud ) on your first screen shot Verify an email account’s outgoing server in Mail on Mac - Apple Support

See these articles Change Outgoing server settings in Mail on Mac - Apple Support

Mail server settings for iCloud email clients - Apple Support


If your iCloud account is not connected ( just an example ) , open mail application click on I cloud and send a mail from - iCloud address ( in the To - field type your gmail address ) the mail will be sent to your inbox in your apple mail application a pop up appears , in this screen shot it is showing could not connect to outgoing server , thats the reason when connection doctor is opened SMTP for iCloud is totally vanished .You can apply same with gmail say if IMAP or SMTP is not working . Simply click on always use this server to get joined .

And you will observe all IMAP / SMTP for gmail account and iCloud account are showing green dots and joined to their respective server .

Compose a mail ( use command and N keys ) , fill up the credentials select a different mail address and click on try with selected server , in fact in mail preferences send new messages is automatic , see the article Change Composing preferences in Mail on Mac - Apple Support

The email address to use when you send messages.

If you use several email accounts, you can have Mail automatically select the best address, based on the email address of the first recipient in your message, as well as the currently selected mailbox and message.

You can click on drop down arrow and choose the desired mail address like example1@icloud.com

1 reply
Question marked as Best reply

Feb 26, 2021 5:59 AM in response to oxcart

Click on drop down arrows of outgoing mail account ( iCloud ) on your first screen shot Verify an email account’s outgoing server in Mail on Mac - Apple Support

See these articles Change Outgoing server settings in Mail on Mac - Apple Support

Mail server settings for iCloud email clients - Apple Support


If your iCloud account is not connected ( just an example ) , open mail application click on I cloud and send a mail from - iCloud address ( in the To - field type your gmail address ) the mail will be sent to your inbox in your apple mail application a pop up appears , in this screen shot it is showing could not connect to outgoing server , thats the reason when connection doctor is opened SMTP for iCloud is totally vanished .You can apply same with gmail say if IMAP or SMTP is not working . Simply click on always use this server to get joined .

And you will observe all IMAP / SMTP for gmail account and iCloud account are showing green dots and joined to their respective server .

Compose a mail ( use command and N keys ) , fill up the credentials select a different mail address and click on try with selected server , in fact in mail preferences send new messages is automatic , see the article Change Composing preferences in Mail on Mac - Apple Support

The email address to use when you send messages.

If you use several email accounts, you can have Mail automatically select the best address, based on the email address of the first recipient in your message, as well as the currently selected mailbox and message.

You can click on drop down arrow and choose the desired mail address like example1@icloud.com

iCloud IMAP never worked

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