Every time I use Instagram, Facebook, Facebook messenger, YouTube kids apps on 4G it doesn’t work. Says no connection. All of these do work on WIFI. I have tried to uninstall apps, and give to Telstra shop. Please help
iPhone X
Hi sandi66,
Welcome to Apple Support Communities! We appreciate you reaching out for help with this issue you're experiencing with social apps while using 4G. Let's look into it together. We'll determine if the issue is isolated to your network carrier, and your iPhone is otherwise working as expected.
When using 4G data speeds, are you able to load any online content through other apps, such as Safari? If you can load data through other apps, you may need to change the cellular settings for those apps. This will ensure that you have cellular data turned on for those apps. Follow the steps under, "Set whether cellular data is used for apps and services," from this article to check the cellular data setting for the apps you mentioned: View or change cellular settings on iPhone.
If you have no data through any of the apps, look to see if your iPhone is indicating there is "No Service", or that the service is "Searching." If you see either, please remove any protective case you may be using on your device, and let us know if the information in this guide helps: If you see No Service or Searching on your iPhone or iPad.
We're here for you if you've got any questions.
Have a great day!
Hi sandi66,
Welcome to Apple Support Communities! We appreciate you reaching out for help with this issue you're experiencing with social apps while using 4G. Let's look into it together. We'll determine if the issue is isolated to your network carrier, and your iPhone is otherwise working as expected.
When using 4G data speeds, are you able to load any online content through other apps, such as Safari? If you can load data through other apps, you may need to change the cellular settings for those apps. This will ensure that you have cellular data turned on for those apps. Follow the steps under, "Set whether cellular data is used for apps and services," from this article to check the cellular data setting for the apps you mentioned: View or change cellular settings on iPhone.
If you have no data through any of the apps, look to see if your iPhone is indicating there is "No Service", or that the service is "Searching." If you see either, please remove any protective case you may be using on your device, and let us know if the information in this guide helps: If you see No Service or Searching on your iPhone or iPad.
We're here for you if you've got any questions.
Have a great day!
Social apps not working when using 4G
