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User profile for user: lyoubov
lyoubov Author
User level: Level 1
4 points

Unable to turn of Subscription App store

Hello. I have a huge problem with the subscription in the App Store, the app is already withdrawing money 2 times. I can't turn off the subscription, I contacted Apple support, they wrote to me that the funds were returned, but in fact the money was not received, then the next morning, I was again withdrawn money Aple.Bill.com what should I do? What to do? I wasn't going to buy this one, but does it automatically withdraw money? Do you need to go to court?


[Re-Titled by Moderator]

Posted on Feb 27, 2021 1:21 AM

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User profile for user: Androish
Androish
User level: Level 8
39,487 points

Posted on Feb 27, 2021 4:02 AM

Follow the steps in this article:

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support


If you still can't find out what made the charges,

Contact apple by the link in that article.


or:

Contact Apple for support and service - Apple Support


You can request a refund by following the steps in this guide:

Request a refund for apps or content that you bought from Apple - Apple Support


You are not guaranteed a refund tough.


This is an automated process, if you wish to explain your situation in-depth to a person you can:

Contact Apple for support and service - Apple Support


Also, see this:

How long refunds from the App Store or other Apple services take - Apple Support


Good luck!

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Question marked as Top-ranking reply
User profile for user: Androish
Androish
User level: Level 8
39,487 points

Feb 27, 2021 4:02 AM in response to lyoubov

Follow the steps in this article:

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support


If you still can't find out what made the charges,

Contact apple by the link in that article.


or:

Contact Apple for support and service - Apple Support


You can request a refund by following the steps in this guide:

Request a refund for apps or content that you bought from Apple - Apple Support


You are not guaranteed a refund tough.


This is an automated process, if you wish to explain your situation in-depth to a person you can:

Contact Apple for support and service - Apple Support


Also, see this:

How long refunds from the App Store or other Apple services take - Apple Support


Good luck!

Reply

Unable to turn of Subscription App store

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