Face is stopped working. I have reset it and even reset the iPhone to new

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daren171 Author

Level 1

22 points

Face is stopped working. I have reset it and even reset the iPhone to new

Why did the Face ID stop working? Won’t reset even when iPhone reset as a new phone. Software current .4 version

iPhone XR

Posted on Feb 27, 2021 3:02 AM

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Answer 1

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MrHoffman

Community+ 2024

Level 10

118,317 points

Mar 1, 2021 2:28 PM in response to daren171

With the reset, and with any case removed and any screen-protection film removed and with the iPhone display cleaned and cleared of anything that might block view of the Face ID TrueDepth camera, and with still no working Face ID results...

Use the Get Support link in the upper right, and discuss this with the folks at Apple Support.

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Answer 2

daren171 Author

Level 1

22 points

Feb 27, 2021 3:06 AM in response to daren171

None of the previous fixes have worked.

I’ve even reset the iPhone as new and Face ID just times out with, try later.

[Edited by Moderator]

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Answer 3

daren171 Author

Level 1

22 points

Mar 1, 2021 2:24 PM in response to daren171

Still unable to set a Face ID as it’s unavailable and trying later is not working. None of the fixes are working either.

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Answer 4

daren171 Author

Level 1

22 points

Mar 1, 2021 11:01 PM in response to MrHoffman

Sadly you may well be right. Hopefully it won’t be as traumatic as last time I contacted them.

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Face is stopped working. I have reset it and even reset the iPhone to new

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