Refund Issue

Hi! I wanted to show you (please see attachment picture) I was trying to check out the app to see if it was what I was looking for and it was not. I was in there less then 3 minutes and removed off my phone right after and it has not been downloaded on my phone since. I never selected to purchase it. I have a screen shot showing it was free so I checked it out for a few minutes and then realized it was not what I though it was. Then 3 days later it shows I purchased a subscription when I did not and then I’m charged when I never even selected to subscribe to a package for a month. Please see screenshot attached. This app is deceiving and should be looked into. I would appreciate a refund as this has never been an issues for me and I believe I was wrongfully charged by the app. Thank you so much! 

iPhone 11

Posted on Feb 27, 2021 10:22 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 27, 2021 12:16 PM

Hello kelley,


You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." - https://support.apple.com/HT202039

- "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

- An existing subscription will normally continue until the end of its term and then just not renew. Stopping automatic renewal is effectively canceling it.

- Read the link to see what to do about subscriptions that do not appear in your list.

- Canceling a subscription does not automatically start a refund. If you want to do that:


Click on this link to "Report A Problem" and ask for a refund. --> https://reportaproblem.apple.com/?s=6


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html ), but some countries have different laws so check terms for your country at: https://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Read use details for "free" apps. Many have in-app purchases and/or free trials which automatically turn into paid subscriptions after the trial ends.

5 replies
Question marked as Top-ranking reply

Feb 27, 2021 12:16 PM in response to kelley416

Hello kelley,


You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." - https://support.apple.com/HT202039

- "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

- An existing subscription will normally continue until the end of its term and then just not renew. Stopping automatic renewal is effectively canceling it.

- Read the link to see what to do about subscriptions that do not appear in your list.

- Canceling a subscription does not automatically start a refund. If you want to do that:


Click on this link to "Report A Problem" and ask for a refund. --> https://reportaproblem.apple.com/?s=6


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html ), but some countries have different laws so check terms for your country at: https://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Read use details for "free" apps. Many have in-app purchases and/or free trials which automatically turn into paid subscriptions after the trial ends.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Refund Issue

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