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Apple TV App on Samsung cannot verify login. error message displays before allowing an attempt.

Sign In page goes to 'Verification Failed' before it even allows entry of user id or password. Tried 'Sign in on mobile device'. Tried 'Create Apple ID'. Both of those pop the error immediately before displaying a login form. 'Sign in on this TV' allows the entry of user id and password, but then displays same error. Tried 2 TV factory resets. Tried numerous Apple TV App resets. Tried cold shut down of TV, plus pull plug for 5 minutes. Nothing working. Same account works fine on other TV and mobile phone. Clearly App failure on this TV. Samsung QTQ60. Worked fine for a year then stopped working.

QTQ60,

Posted on Feb 27, 2021 12:58 PM

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Question marked as Top-ranking reply

Posted on Feb 28, 2021 10:37 AM

Use manual sign-in, unless you have an Apple mobile device that also uses the intended Apple ID account.

Sign in to the Apple TV app - Get started - Apple TV app user guide - Apple Support


See if there are updates for the Apple TV app.

See if there are updates to the TV firmware.

Try deleting and re-installing if the app gives issues.


Get the Apple TV app on your smart TV, streaming device, or game console - Apple Support

If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

Get support - Apple Support

Similar questions

1 reply
Question marked as Top-ranking reply

Feb 28, 2021 10:37 AM in response to bostonta

Use manual sign-in, unless you have an Apple mobile device that also uses the intended Apple ID account.

Sign in to the Apple TV app - Get started - Apple TV app user guide - Apple Support


See if there are updates for the Apple TV app.

See if there are updates to the TV firmware.

Try deleting and re-installing if the app gives issues.


Get the Apple TV app on your smart TV, streaming device, or game console - Apple Support

If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

Get support - Apple Support

Apple TV App on Samsung cannot verify login. error message displays before allowing an attempt.

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