Safari Keeps Freezing on iPad

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Level 1

36 points

Safari Keeps Freezing on iPad

Hello,

My iPad Air 3 with WiFi and Cellular keeps freezing on Safari. It doesn't crash, Safari just stops working and then comes back to life again. Is this anything to do with the Experimental Features of WebKit. This normally happens when watching a video on a website, when adverts load into a website, and when I am typing something into a form or a document or simillar.

My iPad has been restarted many times to fix the problem and it is updated to the latest version of iPad OS.

Please reply to me as soon as you can -

Regards,

OliverTGH

Posted on Feb 28, 2021 3:24 AM

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Answer 1

Best reply

ProustGiulio

Level 10

208,031 points

Feb 28, 2021 3:34 AM in response to OliverTGH

Have you already tried to clear your Safari history and cookies using this procedure?:--> Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

When done, restart your iPad.

If the issue still persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iPadOS. To do this, create a full backup of your iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup

If the issue still persists, contact Apple Support directly using this link:--> Get Support

Regards

Giulio

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Answer 2

OliverTGH Author

Level 1

36 points

Feb 28, 2021 3:38 AM in response to ProustGiulio

Hi there,

I forgot to tell you that my iPad is MDM managed by an organisation. I will follow the steps in clearing Safari history and cookies on the iPad and then restart the iPad.

I cannot install a fresh copy of iPadOS due to the MDM problem.

Regards,

OliverTGH

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Answer 3

OliverTGH Author

Level 1

36 points

Feb 28, 2021 3:42 AM in response to ProustGiulio

Hi there,

This has been very succesful and it has worked just by resetting the History, Cookies and other stuff.

Thank you for your precious time and help,

Regards,

Oliver

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Answer 4

ProustGiulio

Level 10

208,031 points

Feb 28, 2021 4:27 AM in response to OliverTGH

You are most welcome. Glad you worked it out, Oliver.

Giulio

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Safari Keeps Freezing on iPad

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