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I have multiple issues

1)I can not make or receive phone calls,when I try I get.please hold for a external operator

2)I can not send or receive text messages

But I can still get that on my old iphone

iPhone 11, iOS 14

Posted on Feb 28, 2021 10:02 AM

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Question marked as Best reply

Posted on Feb 28, 2021 10:17 AM

See if anything here helps.


iPhone – Won’t activate.        


iPhone/iPad - No Service or Searching.  


iPhone - If you can't make or receive calls


iPhone - If you see 'invalid SIM' or 'no SIM' on your iPhone or iPad


If you can't send or receive messages on your iPhone, iPad, or iPod touch  


Messages Troubleshooting.   


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

1 reply
Question marked as Best reply

Feb 28, 2021 10:17 AM in response to Adrianacandyce23

See if anything here helps.


iPhone – Won’t activate.        


iPhone/iPad - No Service or Searching.  


iPhone - If you can't make or receive calls


iPhone - If you see 'invalid SIM' or 'no SIM' on your iPhone or iPad


If you can't send or receive messages on your iPhone, iPad, or iPod touch  


Messages Troubleshooting.   


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Transferring info

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