IPhone 7 allowed Calm app to continue playing on lock but iPhone 12 pro doesn’t

Hi, I had an iPhone 7 until recently upgrading to an iPhone 12 Pro.


previously with the 7 I could play the Calm app and it would continue even when the screen auto locked. The iPhone 12 pro doesn’t allow it to continue when the screen locks however.


i know I could disable the auto screen lock, but I would prefer not to amd just wondered why this would be necessary anyway. Is there something I can do to stop it halting the app just because the screen auto locks?


i’ve tried ensuring background app refresh is on for the app - but this doesn’t make any difference.


can anyone help with this? Thanks.

iPhone 12 Pro, iOS 14

Posted on Feb 28, 2021 3:04 PM

Reply
3 replies

Mar 2, 2021 4:45 PM in response to CN-London

Hi there CN-London,


We understand you're experiencing an issue with the Calm app playback stopping when the iPhone is locked, and we'd like to see if we can help.


To begin, give the steps here a try: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


While the title doesn't specifically mention this issue, the steps may help resolve it.


For additional support with that specific app not working as expected, reach out to the app developer: How to contact an app developer


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IPhone 7 allowed Calm app to continue playing on lock but iPhone 12 pro doesn’t

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.