Problems with apple music in Ukraine

I recently started to experience problems with apple music in Ukraine. It stoped to find music, to play music which was played before telling that this apple ID is only valid for use in Ukrainian store (which I used all the time).

iPhone XS, iOS 14

Posted on Feb 28, 2021 10:34 PM

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Question marked as Top-ranking reply

Posted on Mar 2, 2021 8:19 PM

Hi maltseva100,


We understand you're getting a location error in the Music app. We're happy to help.


You'll first want to make sure your Apple ID account and device is set to the correct store country. You can use these steps to check the country you currently have your Apple ID set to: Change your Apple ID country or region


To check your device location setting, just navigate to Settings > General > Language & Region > Region.


If both of those locations are currently set to the correct country, you can then try signing out of your Apple ID and back in to it. Navigate to Settings > your name at the top, then scroll down and select Sign Out. Once you've fully signed out, you can go ahead and sign back in then test out the Music app.


If you're still getting a location error, you'd want to contact Apple Support directly for assistance: Get Support


We hope this helps. Take care!

1 reply
Question marked as Top-ranking reply

Mar 2, 2021 8:19 PM in response to maltseva100

Hi maltseva100,


We understand you're getting a location error in the Music app. We're happy to help.


You'll first want to make sure your Apple ID account and device is set to the correct store country. You can use these steps to check the country you currently have your Apple ID set to: Change your Apple ID country or region


To check your device location setting, just navigate to Settings > General > Language & Region > Region.


If both of those locations are currently set to the correct country, you can then try signing out of your Apple ID and back in to it. Navigate to Settings > your name at the top, then scroll down and select Sign Out. Once you've fully signed out, you can go ahead and sign back in then test out the Music app.


If you're still getting a location error, you'd want to contact Apple Support directly for assistance: Get Support


We hope this helps. Take care!

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Problems with apple music in Ukraine

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