You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro M1 restarts after disconnecting USB-C dongle

I have the brand new MacBook Pro (16GB RAM, 1TB SSD) with the M1 chip. Received it in late January 2021. Every single time (to a point where I can replicate this at will) when I connect either the Apple USB-C VGA Multiport Adapter or Anker USB C Hub, 7 in 1 (PowerExpand+ Adapter with 4K HDMI, 60W Power Delivery, 1GBPS Ethernet, 2 USB 3.0 ports and SD/microSD memory card reader) to one of the two USB-C ports, connect external hard drives to run a Carbon Copy Cloner backup, upon finishing the task, ejecting them, disconnecting the hubs and reconnecting the MacBook to the original Apple charger it restarts on its own within 30min.


It does not matter which port I use it always ends up in reboot. I always fill in the crash report to Apple with all the details but with a +€2000,- machine this is unacceptable.


I do not use the hubs with PD (power delivery) plugged in since I am scared it will brick the MacBook and as this is my main work machine I cannot wait for months (as many report on the web) for a replacement from Apple.



[Edited by Moderator]

Posted on Mar 1, 2021 12:13 AM

Reply

Similar questions

15 replies

Mar 3, 2021 5:44 AM in response to Gordito73-me

Hello Gordito73-me,


It sounds like you are experiencing unexpected restart issues with your Mac. We understand how important this is to you and we are here to help.


First, let's review the recommendations outlined here: If your Mac restarted because of a problem


If the issue persists can you provide a few ore details? Does the issue persist if you connect something to the USB-C port but don't run your Carbon Copy Cloner? Are you able to replicate the issue if you use Time Machine to back up your device? Also, what is your exact macOS version?


Cheers!

Mar 3, 2021 1:48 PM in response to Gordito73-me

Gordito73-me,


Thank you for those details. Since the issue happens only when something is connected to the port and not necessarily when running a backup.


Let's reset your SMC and attempt to replicate the issue. You can do this by going to the Apple Menu > Shut Down Mac. Close lid for 30 seconds then turn on the Mac


If the issue persists, attempt to replicate the issue in Safe Mode: Start up your Mac in safe mode


Let us know the results.


Cheers!

Mar 4, 2021 9:29 AM in response to Gordito73-me

Gordito73-me,


Sounds like a plan. If you are not able to replicate the issue within safe mode, then you might have an app installed that is opening up during login and causing this.


Please see this support article next: How to use safe mode on your Mac. Specifically, the sections titled, 'If the issue continues in safe mode' or 'If the issue doesn't continue in safe mode' for a list of next steps to take.



Take care!




Mar 4, 2021 10:01 AM in response to Omar_A1

Hi all, so here is what I have done.

  • I decided to use the genuine Apple VGA/USB-C multihub to exclude Anker 7 in 1 hub as a third party potential cause;
  • I reset the SMC as per Nicholas_B2 suggestion but I was eventually able to replicate the issue;
  • Next, I booted in Safe Mode
    • I was not able to replicate it by connecting an external hard disk via the hub and just opening a window in Finder looking at the external disk
    • I was able to replicate the spontaneous reboot by running a Carbon Copy Cloner back up, ejecting the external disc at the end, removing the hub and plugging in the charging cable;
    • I was also able to replicate the spontaneous reboot by opening a Photos library from the external disk connected via the hub and copying a small PDF to it and from it (I thought of this as a way to exclude that there is something about the Carbon Copy Cloner causing this)


I need to clarify that I'm trying all these things while the MacBook runs from the battery and when I unplug the hub I plug the charger and the cable (both came with the MacBook from Apple) to the same port on the MacBook.


It seems that the only thing left now, since I can replicate this at will even in the Safe Mode is to reinstall macOS which is a pain in the ...


Any other suggestions?

Mar 4, 2021 11:54 AM in response to Omar_A1

Ok, apologies for all of these posts but I just did things in the following order and it seems it might be the Carbon Copy Cloner (CCC) after all.


  1. I reset the SMC
  2. the MacBook runs only on battery
  3. I connected the Apple USB-C VGA Multiport Adapter
  4. Connected the WD Elements to the adapter
  5. upon the disk loading in Finder I opened a few folders (no copying or moving file)
    1. Ejected the disk, unplugged the adapter, plugged in the power cable = no reboot
  6. connected the adapter and the external disk and copied a PDF file to it and back from it to the MacBook
    1. Ejected the disk, unplugged the adapter, plugged in the power cable = no reboot
  7. connected the adapter and the external disk and opened a Photos Library on the external disk, opened a photo, closed the Photos app
    1. Ejected the disk, unplugged the adapter, plugged in the power cable = no reboot
  8. I connected the external disk via the adapter, ejected it and unplugged it the it was no longer showing in the Finder (but I could still hear the disk spinning). At the same time I opened the CCC but did not run it. Just opened and closed the software. Plugged in the power = reboot
  9. To exclude the hard disk still spinning being the cause I plugged in hard disk via the adapter again, ejected it, waited for it to disappear from the Finder but while still hearing it spinning disconnected it. Reconnected the power cable = no reboot. In this case I did not open the CCC
  10. Finally I did everything I did in point 12 above but did open the CCC before ejecting it (not running the back up, just opening the app and closing it) = reboot


It seems there is something about CCC that makes the MacBook reboot spontaneously.


Any ideas are welcome if you think I might have missed something

Mar 3, 2021 7:50 AM in response to ryane77

Hi Ryane77;


thank you for your reaction. I have the latest MacBook Pro with M1 chip running macOS 11.2.2. I can replicate the reboot by simply connecting either the Anker 7 in 1 hub or the Apple VGA/USB-C hub to one of the two ports, then connecting an external disc to the hub. I leave it there, do not do anything (no copying, no backups, nothing at all), I eject the external disk, remove the hub and reconnect power supply to one of the ports (I did all of the above just running the MacBook on a battery power). The MacBook reboots spontaneously in minutes after the power is reconnected.


This does not happen when the MacBook makes a Time Machine back up but that is done over Wifi.


I have read the instructions you sent but I already have the latest updates and there is no specific app crashing or causing the crash. It all seems to be connected to physically connecting the hub.

Mar 4, 2021 12:41 PM in response to Gordito73-me

To add to this post I was just able to replicate a reboot without CCC. Plugged in the external disc via Apple adapter, opened Photos library on the external disk. Closed it, ejected the disk, unplugged the adapter and plugged in the power cable. Rebooted within 1 minute after being put to sleep.


The reboot always happens when the computer goes to sleep, it does not reboot while I am working on it.

Mar 5, 2021 12:19 AM in response to Gordito73-me

Given that there is a lot of posts out there about M1 MacBooks bricking, rebooting etc. I just wanted to provide more info here. I have been in touch with the developer of CCC and here is what I was able to observe further.


what I experience is that the M1 MacBook Pro reboots when the external disk is connected via the Apple adapter without power delivery (not into the adapter nor into the other port on the MacBook). I run the back ups like this because of the reports of M1 Macs being bricked when power is supplied via an adapter (from Apple or other vendors even thought macOS 11.2.2. was supposed to prevent that) and also I sometimes use the Anker 7 in 1 hub to run CCC simultaneously to two external hard disks and it’s in a place where plugging the Mac in is cumbersome. 


What I find strange is that when I reset the SMC on the Mac and connect the external disk via the adapter, copy files to it manually or open a Photos library from it, upon ejecting the disk, disconnecting the adapter and plugging in the power supply it does not spontaneously reboot. But if I do the above and just open and close the CCC software without even running the back up it leads to the reboot within a minute of the MacBook going to sleep and subsequently doing the first scenario of just plugging in the external disk via the adapter, opening Photos library, ejecting, disconnecting adapter and plugging in the supply also results into reboot


It seems as if something in the process of CCC changes something which then leads to the reboots. I’m not attacking CCC just trying to describe what I’ve observed. 


Also, connecting the external disk via the adapter (Apple adapter in this case) and power delivery running through the adapter, running CCC back up, ejecting disk, disconnecting the adapter and plugging the power then directly into the MacBook’s port does not lead to the reboot.

Mar 5, 2021 8:41 AM in response to jdo_apple

So I have now even reinstalled macOS (11.2.2.) and I can still replicate the problem. I am currently in contact with CCC developer. If that fails I am calling Apple as I cannot have a €2000 machine rebooting at will under circumstances where I never experienced such behaviour on past Mac (Intel). I am a happy Apple user since 2007. Thanks everyone for your help. If you can think of anything else let me know.

Mar 11, 2021 12:58 AM in response to barberlives123

Hi baeberlives123; thank you. At this point I have done it all. Reset SMC, reinstalled macOS, erased the hard disk and did a clean reinstall. The only reason for me to connect an external drive for now is to do the Carbon Copy Cloner back up. Since that is the only time when I can now replicate the problem I uninstalled it for the time being and will observe the MacBook without running the back up. I will rely on Time machine for now for the backup.


I have been in touch with the CCC developer and he looked at it from all different angles but there seems to be an issue on Apple's side with USB connected devices. Below is a small part of the kernel panic log I have gotten close to 50 times now and sent to Apple. I also find more posts like this online.


panic(cpu 0 caller 0xfffffe001dce0088): Sleep transition timed out after 35 seconds while entering darkwake on way to sleep. Suspected bundle: com.apple.iokit.IOUSBHostFamily. Thread 0x4bd5.

Debugger message: panic

Memory ID: 0x6

OS release type: User

OS version: 20D80

Kernel version: Darwin Kernel Version 20.3.0: Thu Jan 21 00:06:51 PST 2021; root:xnu-7195.81.3~1/RELEASE_ARM64_T8101

Fileset Kernelcache UUID: F78A48EC84D7C3283E7C6C67D00889A7

Kernel UUID: 9FE8C0DA-8ED0-381C-9CEC-2A779F3E1503

iBoot version: iBoot-6723.81.1

secure boot?: YES

Paniclog version: 13

MacBook Pro M1 restarts after disconnecting USB-C dongle

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.