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when I click on the App it opens but is all greyed out.
have tried closing app and reopening
have tried turning off iPad
have tried soft reset
can you think of any way to avoid a hard reset and restore?
has anyone experienced the same problem?
iPad Air 3 WiFi, Cellular
In such a situation (never saw that behavior), something could have gone wrong during the latest update procedure.
Even if you don't like it, I would try to install a fresh copy of iPadOS. To do this, create a full backup of your iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, contact Apple Support directly using this link:--> Get Support
Regards
Giulio
In such a situation (never saw that behavior), something could have gone wrong during the latest update procedure.
Even if you don't like it, I would try to install a fresh copy of iPadOS. To do this, create a full backup of your iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, contact Apple Support directly using this link:--> Get Support
Regards
Giulio
You might have restrictions enabled (or that iPad is managed by a company / school).
See if you can disable Settings>Screen Time. When done, restart your iPad.
Regards
Giulio
Thanks Giulio. There are no restrictions, but the problem is that I can’t open Settings.
Is that a "work" or "school" iPad?
Neither, it is just used at home.
Settings App on my iPad doesn’t open properly
