Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch won’t unlock or reset

Hello - I got a new phone and forgot to unpair my old one from my Apple Watch. Now I can’t pair it all as it’s says it’s locked. I’ve tried to reset and it doesn’t work. I can’t even access through the phone as the details have disappeared from the app. Can anyone help? Thanks!

Apple Watch Series 3, watchOS 6

Posted on Mar 1, 2021 6:45 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 1, 2021 7:55 AM

To unpair and erase watch and remove Activation Lock.

On a computer, go to iCloud.com and sign in with your Apple ID.

Go to Find Iphone.

Select All Devices, then click your Apple Watch.

Click Erase Apple Watch.

Select Next until the device is erased.

Click the remove button next to your Apple Watch.


5 replies
Question marked as Top-ranking reply

Mar 1, 2021 7:55 AM in response to MrsHJC909

To unpair and erase watch and remove Activation Lock.

On a computer, go to iCloud.com and sign in with your Apple ID.

Go to Find Iphone.

Select All Devices, then click your Apple Watch.

Click Erase Apple Watch.

Select Next until the device is erased.

Click the remove button next to your Apple Watch.


Apple Watch won’t unlock or reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.