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flipper507 Author

Level 1

4 points

New iphone 12pro screen started flickering then bricked during initial setup

Just got an iphone 12pro. Powered it up went through the initial part of the setup and restore process. Once the phone rebooted and came back up the screen froze and it restarted itself. When it turned off the second time, it would flash the apple logo on the screen randomly but would never come back up. It will not respond to a hard reload/reboot. Once I picked it up and it was on, I was able to unlock it but as soon as i went to settings, it froze and went off again. Has not come back on since. Appears to be completely bricked. Have never see this before dealing with hundreds of iphones. Any ideas?

iPhone 12 Pro, iOS 14

Posted on Mar 1, 2021 7:46 AM

Top-ranking reply

QuickTimeKirk

Level 10

125,977 points

Posted on Mar 1, 2021 8:06 AM

Take or send it back. You can return it for a refund in the first 14 days from purchase.

If you must mail ask Apple using the Get Support link at the top of this page.

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New iphone 12pro screen started flickering then bricked during initial setup

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