User profile for user: suprPHREAK
suprPHREAK Author
User level: Level 1
13 points

no voicemail notification

Hi all, new to iPhone, 12 mini.


My phone does not appear to indicate that I have waiting voicemails. I have checked all notification settings, and everything is active. I contacted my carrier and they say all is well on their end.


I am under the impression that if I have a waiting voicemail, there should be a dot or badge on the green phone app icon. This does not happen.


When a call goes to vm, I get a text from my provider that a vm is waiting. With the banner notifications set to ‘persistent’, it does show up in the Notification Centre, but if I accidentally clear that notification it is gone forever.


edit: if I toggle airplane mode, a Vm notification banner and sound will very briefly appear and disappear, never to be seen again. This suggests to me that the phone is getting notice of a vm from the carrier...


Am I missing something? On my old Android devices there would be an icon that was there as long as there were unheard voicemails, so I assume similar on iPhone?


note I do NOT have visual voicemail.

Posted on Mar 2, 2021 10:06 AM

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User profile for user: jdo_apple
jdo_apple
User level: Community Specialist

Posted on Mar 4, 2021 9:06 AM

Hello, suprPHREAK.


Thank you for posting in Apple Support Communities. We understand that you’re experiencing some confusion with the notifications for voicemails on your iPhone 12 mini, and you’re looking for guidance. We’re glad you’ve already worked with your carrier to make sure everything looks good on their end. You might also try these steps:


  • Update your iPhone, if applicable.


  • Check to see if you have a carrier update available in Settings.

Update your carrier settings on your iPhone or iPad - Apple Support


If you're still not able to see your voicemail notifications, this may help:


You mentioned that you’ve already checked your Notifications settings, and we wanted to make sure you’re familiar with how notifications work for the Phone app.


View and respond to notifications on iPhone - Apple Support


There are several ways to receive a notification for a call or voicemail. You can have an alert presented on the Lock Screen when your iPhone is not in use, or a Banner at the top of the page when it is. You can have them delivered to the Notification Center for later reference, it can also play a sound and display a badge. Whether you use one, all, or a combination of those notifications - when you clear the notification from one location it clears them everywhere. For example, if you see the banner and you interact with it, it will clear your notification. This means the red badge will disappear as well. If you open the Phone app and tap on the Voicemail tab without listening to your voicemails, the badge will also disappear. 


That being said, you mentioned that you have Banners set to persistent on your iPhone. With it set to persistent, it forces you to interact with the notification - thus clearing the notification. You might try setting your Banners to Temporary. This should allow the notification to display for a few seconds on your screen, but it also goes away without interaction, and the red badge will stick around until you open the Phone app and tap on your Voicemail tab.


Warmest Regards.

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Question marked as Top-ranking reply
User profile for user: jdo_apple
jdo_apple
User level: Community Specialist

Mar 4, 2021 9:06 AM in response to suprPHREAK

Hello, suprPHREAK.


Thank you for posting in Apple Support Communities. We understand that you’re experiencing some confusion with the notifications for voicemails on your iPhone 12 mini, and you’re looking for guidance. We’re glad you’ve already worked with your carrier to make sure everything looks good on their end. You might also try these steps:


  • Update your iPhone, if applicable.


  • Check to see if you have a carrier update available in Settings.

Update your carrier settings on your iPhone or iPad - Apple Support


If you're still not able to see your voicemail notifications, this may help:


You mentioned that you’ve already checked your Notifications settings, and we wanted to make sure you’re familiar with how notifications work for the Phone app.


View and respond to notifications on iPhone - Apple Support


There are several ways to receive a notification for a call or voicemail. You can have an alert presented on the Lock Screen when your iPhone is not in use, or a Banner at the top of the page when it is. You can have them delivered to the Notification Center for later reference, it can also play a sound and display a badge. Whether you use one, all, or a combination of those notifications - when you clear the notification from one location it clears them everywhere. For example, if you see the banner and you interact with it, it will clear your notification. This means the red badge will disappear as well. If you open the Phone app and tap on the Voicemail tab without listening to your voicemails, the badge will also disappear. 


That being said, you mentioned that you have Banners set to persistent on your iPhone. With it set to persistent, it forces you to interact with the notification - thus clearing the notification. You might try setting your Banners to Temporary. This should allow the notification to display for a few seconds on your screen, but it also goes away without interaction, and the red badge will stick around until you open the Phone app and tap on your Voicemail tab.


Warmest Regards.

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no voicemail notification

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