Iphone 12 Low Recieve signal

I purchased in January an Iphone 12 that is having signal issues. I live in an area of abundant cell towers and outside the best it gets is 3 bars, as soon as I walk in any building or structure of any kind the signal strength drops to 1 and maybe 2 bars. Turning on and off airplane mode does not help, reset phone, reset network, done everything i can think of. My old phone which was an android did not have this issue. I have to keep wifi calling turned on so i can make and receive calls at home and work. I paid over $1000 with shipping and tax to have a phone that works, not a phone that works some of the time. I am about ready to do a charge back with my credit card company on the phone and go back to android. If this is not resolved....

iPhone 12, iOS 14

Posted on Mar 2, 2021 10:26 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 11, 2021 6:18 AM

dial *3001#12345#* on that screen tap the 3 lines next to the home symbol. on the next screen tap Rach Attempt and scroll to "rsrp" and that negative number is the actual signal strength in decibles where anything below -100 is a low to bad signal -91 to -99 is a weak signal -100 to -120 is a poor to no signal.... if all these iphone 12 are showing this they either have an antenna issue or a software issue. you can design the operating system on the phone to report more bars for a lower signal but the rsrp is the raw signal coming to the phone and not converted to bars.

Similar questions

7 replies
Question marked as Top-ranking reply

Mar 11, 2021 6:18 AM in response to Shag4

dial *3001#12345#* on that screen tap the 3 lines next to the home symbol. on the next screen tap Rach Attempt and scroll to "rsrp" and that negative number is the actual signal strength in decibles where anything below -100 is a low to bad signal -91 to -99 is a weak signal -100 to -120 is a poor to no signal.... if all these iphone 12 are showing this they either have an antenna issue or a software issue. you can design the operating system on the phone to report more bars for a lower signal but the rsrp is the raw signal coming to the phone and not converted to bars.

Apr 5, 2021 10:06 AM in response to KF5WVJ_Ricky

Sooooo, Me and T-mobile settled on an agreement after their engineers went and performed several driving tests with an Iphone 12 and an Android device ( Galaxy s21). Their conclusion was, the Iphone12 had quite a bit of a lower receive signal than the android device, meaning the Iphone device has issues with the receiver or the receiving antenna. They recommended a device exchange and to avoid having the same issue again I went back to the Android device since Tmobile was offering an even exchange for the Galaxy S21 ultra.........

Mar 2, 2021 1:20 PM in response to QuickTimeKirk

Service is T-mobile, they said it was an apple issue. Its odd that i can be standing next to my wife and she has full signal (5g android phone) and i have very little and sometimes none. I did notice that when i did a factory reset (all settings) and went back through the phone setup, when it asked for wifi i skipped it and it showed full 5g signal (i let it sit at this screen for about 5min and signal stayed full), after setup and phone booted it went right back to very low signal. Sure seems like a software issue to me.

Mar 11, 2021 6:11 AM in response to QuickTimeKirk

they are still checking in to the signal but the other phones in the household (that are not i[hone 12) mare receiving a stronger signal than the Iphone 12. when i look up the db in the servicew menu, my iphone 12 never gets a signal better than -115db out in the open which is 2 bars and falls to -119 which is 1 bar in any typr of structure, which tells me that it is a device issue. the towers are sending a stronger signal than the iphone 12 is receiving.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 12 Low Recieve signal

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.