Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Facing problem with the Face ID

My apple 11 pro max gets unlocked with my brother's face ID, we are not twins. The device is new, just one week after purchase. Any suggestion is appreciated.

Posted on Mar 3, 2021 12:41 AM

Reply
Question marked as Best reply

Posted on Mar 3, 2021 2:12 AM

If you both are sitting in the same room and trying to open the device, then the chances of the person facing your device for even a fraction of a second may open the device.. Also check if you have set up alternative FaceID, remove it.

The way I see it, Face ID is going to be used everywhere in the future. Now many Airports use Face ID for boarding into Aircrafts instead of scanning the boarding pass. During an immigration process also they use Face ID.


It can't be as easy as you describe it. There is something that is amiss here.


If you are worried about security and do not trust technologies then please use a passcode to authenticate. Very simple.


Security safeguards

Security is important to all of us to protect the information on our devices. We have done some important things to safeguard your information, the same way we did with Touch ID. Face ID uses the TrueDepth camera and machine learning for a secure authentication solution. Face ID data - including mathematical representations of your face - is encrypted and protected with a key available only to the Secure Enclave.


The probability that a random person in the population could look at your iPhone or iPad Pro and unlock it using Face ID is approximately 1 in 1,000,000 with a single enrolled appearance. As an additional protection, Face ID allows only five unsuccessful match attempts before a passcode is required. The statistical probability is different for twins and siblings that look like you and among children under the age of 13, because their distinct facial features may not have fully developed. If you're concerned about this, we recommend using a passcode to authenticate.


1 reply
Question marked as Best reply

Mar 3, 2021 2:12 AM in response to anish333

If you both are sitting in the same room and trying to open the device, then the chances of the person facing your device for even a fraction of a second may open the device.. Also check if you have set up alternative FaceID, remove it.

The way I see it, Face ID is going to be used everywhere in the future. Now many Airports use Face ID for boarding into Aircrafts instead of scanning the boarding pass. During an immigration process also they use Face ID.


It can't be as easy as you describe it. There is something that is amiss here.


If you are worried about security and do not trust technologies then please use a passcode to authenticate. Very simple.


Security safeguards

Security is important to all of us to protect the information on our devices. We have done some important things to safeguard your information, the same way we did with Touch ID. Face ID uses the TrueDepth camera and machine learning for a secure authentication solution. Face ID data - including mathematical representations of your face - is encrypted and protected with a key available only to the Secure Enclave.


The probability that a random person in the population could look at your iPhone or iPad Pro and unlock it using Face ID is approximately 1 in 1,000,000 with a single enrolled appearance. As an additional protection, Face ID allows only five unsuccessful match attempts before a passcode is required. The statistical probability is different for twins and siblings that look like you and among children under the age of 13, because their distinct facial features may not have fully developed. If you're concerned about this, we recommend using a passcode to authenticate.


Facing problem with the Face ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.