How to rest I pad on activation lock and forgot apple ID
How do I unlock my iPad if it’s on activation lock and I forgot my apple ID
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Hello,
If you are the original owner and have forgotten the log-in information, try to recover it:
• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354
• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487
Then: How to remove Activation Lock - https://support.apple.com/HT201441
Otherwise:
- Apple can remove a lock if a person can provide sufficient evidence of valid ownership. Do this online here --> https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. In the past this has been the receipt issued by an Apple Authorized dealer with the name of the first owner and a documented chain of ownership after that (so usually it has to be the first owner who does this, or a descendant with court issued documents). This online service is a new feature so there may be startup issues and processing time.*
Alternatively you may be able to do this at an Apple Store.
* https://discussions.apple.com/thread/252492100?answerId=254703771022#254703771022