Messages app : new incoming message does not trigger the set sound, does not cause a notification to appear

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Messages app : new incoming message does not trigger the set sound, does not cause a notification to appear

Hello,

In my brand new, just-installed, MacBook Pro M1 Big Sur I can't get the Messages app to emit a sound or display a notification when a new message is received.

I have reviewed the Preferences settings of the application and the setting of Notifications in System Preferences; both seem to be all right, a new incoming message should trigger the chime and a notification should appear.

Any idea what I may be doing not right ?

Thanks !

MacBook Pro

Posted on Mar 3, 2021 3:00 PM

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Answer 1

Eric--F

Community Specialist

Mar 5, 2021 5:38 PM in response to nunof

Hello nunof,

We'd love to assist you with your Message app notifications. Let's start by viewing how you have the notifications set up for the app using the steps here: Manage notifications from Messages on Mac

Take care

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Answer 2

nunof Author

Level 1

10 points

Mar 6, 2021 9:59 AM in response to Eric--F

Hello Eric~F,

Followed carefully all of your suggested steps and ... IT WORKS NOW !

I am not sure I understand why but that is of secondary importance. I have tried all possible (well, almost ...) combinations of settings in System Preferences > Notifications and all of a sudden the thing started behaving.

Many thanks again for your willingness to help me out. My wife, (whose new computer I have now finished setting up) extends equally her thanks to you.

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Messages app : new incoming message does not trigger the set sound, does not cause a notification to appear

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