I am using out look on my iphone 11, when I get an encrypted email it tells me to save the html file and open and follow the instructions, but then just opens another screen saying the same thing with no attachment.
iPhone 11 Pro, iOS 14
Hey there, daniellefromchester!
Thanks for using Apple Support Communities! If we understand correctly, you're trying to open an encrypted email, but it only opens another screen without the attachment. We'd like to get you pointed in the right direction!
We recommend using the troubleshooting steps to help with these emails directly from the Microsoft support site found below:
View protected messages on your iPhone or iPad
If this persists, we recommend reaching out to them directly for additional guidance.
All the best.
I am unable to open encrypted emails in office 365 outlook
