I lost my old number and I can’t get text of my two-factor number

Posted on Mar 3, 2021 4:14 PM

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Question marked as Top-ranking reply

Posted on Mar 5, 2021 6:26 PM

Hello rodri209,


Thank you for using Apple Support Communities. Based on your post, you no longer have access to your trusted phone number and can't receive your verification code to log into iCloud.


We'd suggest reviewing all the ways to receive a verification code using: Get a verification code and sign in with two-factor authentication and Two-factor authentication for Apple ID


If you continue to struggle getting the verification code, then you'd need to start account recovery:

How to use account recovery when you can’t reset your Apple ID password


Note: That if you need to use this method, it's an automated service. Meaning that Apple cannot speed up the process. Only you can provide the information to verify you as the owner of that account.



Hoping this helps out, take care!


1 reply
Question marked as Top-ranking reply

Mar 5, 2021 6:26 PM in response to rodri209

Hello rodri209,


Thank you for using Apple Support Communities. Based on your post, you no longer have access to your trusted phone number and can't receive your verification code to log into iCloud.


We'd suggest reviewing all the ways to receive a verification code using: Get a verification code and sign in with two-factor authentication and Two-factor authentication for Apple ID


If you continue to struggle getting the verification code, then you'd need to start account recovery:

How to use account recovery when you can’t reset your Apple ID password


Note: That if you need to use this method, it's an automated service. Meaning that Apple cannot speed up the process. Only you can provide the information to verify you as the owner of that account.



Hoping this helps out, take care!


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I lost my old number and I can’t get text of my two-factor number

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