You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Frozen iPhone XR

How do I unfreeze an iPhone that is able to move the screen but I can’t open nore turn it off?

Posted on Mar 3, 2021 6:26 PM

Top-ranking reply

Level 10

420,757 points

Posted on Mar 3, 2021 9:41 PM

Hello Nanabanana,

Try these:

Restart your iPhone, iPad, or iPod touch - https://support.apple.com/HT201559

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen, click here --> https://support.apple.com/HT201412

- Read it all, including the final step to Contact Apple Support if necessary

View in context

Similar questions