You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

erasing a damaged iPhone

How can I erase an iPhone that I cannot open and get to the settings since it is damaged? I have a replacement phone already set up but I need to mail the damaged one back. I've taken the SIM card out but I have no way of getting to the settings on the phone to erase it.

iPhone 11, iOS 14

Posted on Mar 3, 2021 7:51 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 3, 2021 9:12 PM

Hello bondse,


Depending upon the extent of the damage it may be possible to send a command through iCloud.


Erase a device in Find My iPhone on iCloud.com - Apple Support



2 replies

erasing a damaged iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.