Every time Apple send me an invoice and I try and print it, it comes out blank - except the email header.
Even in pdf preview, still blank.
Only happens with Apple, all other print pdf's work fine.
Get around it by screenshot, but not the way I want to continue.
Any idea's
MacBook Pro 15″, macOS 11.2
Thanks for those details, AEAV,
If this is being received at your iCloud-based email, could you visit the iCloud website - https://www.icloud.com - and let us know if the email loads properly? This way we can test if this is an app-based issue or if its the emails entirely.
Thanks!
Thank you for the reply and a good question, so here we go.............
Apple send me invoices to a Gmail account which is one linked to AppleMail.
I looked at the Gmail original from google email web page and everything was there.
Preview, Print and save as 'pdf' all great.
From AppleMail I forwarded the apple email to my iCloud address and went online to open iCloud Web Page
Also forwarded the Gmail email over to the iCloud account as well.
So we now have two iCloud emails - one direct from Gmail and the one sent from the AppleMail
Result:
Looking at both of them we can see the whole email, try to print, Preview or save as pdf - All Blank and just prints a blank page.
Not even header of footer - just date , time & 'iCloud Mail'.
If we forward the Gmail email back from the google web page, then all ok.
So it's as if Google is cleaning it up and decrypting it for Apple.
Simple answer would be for Apple to email their invoices as pdf in the first place, instead of the silly 'preview view' which then need printing - Save as pdf as they are at the moment.
Thanks for testing that, AEAV,
Given that this seems to only happen when the Gmail account is involved, we'd recommend that you Contact Apple Support so that they can look into this with you directly. Google may need to get involved, but check with Apple first.
Thanks for using Apple Support Communities!
Hello AEAV,
We understand that you're trying to print an Apple PDF. Follow the below steps and see if you are able to print the invoice that way.
Viewing & Changing Orders - Shopping Help - Apple
Thanks!
Hi Matthew.S81, thanks for the reply.
It's not Apple Store invoices, it's the iTune invoices that come in every month.
png attached.
All other print pdf's and any printing is fine, its just the ones from Apple.
In fact on another note, we are not receiving them from email now, we have to download from iTunes Store ' Recent Purchase'
Hi Eric-F
There has been an apple case open since 9th January 2021 with no response.
Hence the reason to ask the community.
Nothing to do with Gmail as it works perfect if I just use Gmail.
It's an Apple, AppleMail or iCloud issue. And only affects Apple Invoices.
Not mega important, I just have to screen shoot the page (or use Gmail).
Just one of those annoying issues that we would like to solve.
Thanks again.
Blank Apple pdf's
