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I shipped an iPhone back to Apple to repair broken glass but I got a phone back that can’t make calls because it doesn’t appear to have a SIM card. How could that be? I must be missing something because this seems absurd that I would get back a phone without a SIM card.
On Apple's support page, it clearly states that before sending your iPhone in for repair, you should remove the SIM card. You can always contact Apple Support about it, but I don't think there's much they can do. The best option for you would be to speak to your carrier about a replacement SIM.
From their page (Get your iPhone, iPad or iPod touch ready for service – Apple Support):
Remove any SIM card, case or screen protector from your device and keep your cable and charger
On Apple's support page, it clearly states that before sending your iPhone in for repair, you should remove the SIM card. You can always contact Apple Support about it, but I don't think there's much they can do. The best option for you would be to speak to your carrier about a replacement SIM.
From their page (Get your iPhone, iPad or iPod touch ready for service – Apple Support):
Remove any SIM card, case or screen protector from your device and keep your cable and charger
SIM card wasn’t ‘missing’ when I sent the phone in to Apple to get the screen repaired. Apple repairs the screen and sends back the phone without a SIM card so that the phone can’t make calls? Now I need to contact my wireless carrier about it. That is absurd.
I spoke with a human on the phone at Apple before I shipped it and they didn’t say anything about it. I’m not a electronics expert, but seems like a ridiculous policy to pull the SIM card and keep it when replacing a broken screen. Appreciate the response though. Learned something never to do again.
I would suggest contacting your carrier about your missing SIM card and asking for a replacement.
Can’t call
