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Hello, i cant change my apple id password, because they request to answer security questions and i dont remember the answers. When i click forgot the answers it says "We do not have sufficient information to reset your security questions". How do i change my password?
Hello domantas,
If you see the message "not sufficient information" read this link:
Security and your Apple ID - https://support.apple.com/HT201303
"Without proof of your identity via a temporary Support PIN [which requires you know your security question answers] and other carefully selected criteria, Apple Support can't help you perform any actions on your account."
It may ultimately prove very difficult to find satisfactory resolution to forgotten security questions if you get the "not sufficient information" message (e.g., https://discussions.apple.com/thread/252410816 ). Apple is very strongly urging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915 "With two-factor authentication, you don't need to remember any security questions. We verify your identity exclusively using your password and verification codes sent to your trusted devices and phone numbers. When you enroll in two-factor authentication, we keep your old security questions on file for two weeks in case you need to return your account to its previous security settings. After that, they're deleted."
With that in consideration you can try to "Contact Apple for help with Apple ID account security". Click here --> https://support.apple.com/HT204169 If the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232
For other support options including those if your country does not have telephone support: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.
(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)
Hello domantas,
If you see the message "not sufficient information" read this link:
Security and your Apple ID - https://support.apple.com/HT201303
"Without proof of your identity via a temporary Support PIN [which requires you know your security question answers] and other carefully selected criteria, Apple Support can't help you perform any actions on your account."
It may ultimately prove very difficult to find satisfactory resolution to forgotten security questions if you get the "not sufficient information" message (e.g., https://discussions.apple.com/thread/252410816 ). Apple is very strongly urging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915 "With two-factor authentication, you don't need to remember any security questions. We verify your identity exclusively using your password and verification codes sent to your trusted devices and phone numbers. When you enroll in two-factor authentication, we keep your old security questions on file for two weeks in case you need to return your account to its previous security settings. After that, they're deleted."
With that in consideration you can try to "Contact Apple for help with Apple ID account security". Click here --> https://support.apple.com/HT204169 If the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232
For other support options including those if your country does not have telephone support: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.
(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)
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