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User profile for user: docna
docna Author
User level: Level 1
4 points

Resetting iPhone X to remove passcode

I want to reset my iPhone X (erasing all data including the passcode, which I have forgotten). I follow the procedure advised by Apple and many others (turn off, connect to Mac, put into recovery mode, then do complete restore). However, on completion, it still (a) displays the pic I had on previously, (b) asks me for a 6-digit passcode, and (c) when I enter any passcode (eg all zeros or 8's) it disables the phone immediately for 15 mins. I've done this 4 times with same result. What to do?


iPhone X

Posted on Mar 7, 2021 12:21 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,862 points

Posted on Mar 7, 2021 12:31 AM

If one had attempted unlocking multiple times with incorrect Lock Screen passcode, or if a message says that the device is disabled, learn what one needs, what one gets, and what is lost.


You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.


Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Regarding your data, If…

  1. You have an iCloud or iTunes latest backup, then there is nothing to worry about. If not read more...
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have not backed up or do not have the latest backup, nor imported nor you have synced nor uploaded your data to cloud drives prior to the situation that you are in, then I am sorry, all your data is lost.


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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,862 points

Mar 7, 2021 12:31 AM in response to docna

If one had attempted unlocking multiple times with incorrect Lock Screen passcode, or if a message says that the device is disabled, learn what one needs, what one gets, and what is lost.


You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.


Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Regarding your data, If…

  1. You have an iCloud or iTunes latest backup, then there is nothing to worry about. If not read more...
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have not backed up or do not have the latest backup, nor imported nor you have synced nor uploaded your data to cloud drives prior to the situation that you are in, then I am sorry, all your data is lost.


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Resetting iPhone X to remove passcode

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