Safari doesn’t ask to save passwords

Question

Level 1

6 points

Safari doesn’t ask to save passwords

iPhone SE, iOS 14.4

I've always used LastPass as a password manager but now they’re starting to charge a subscription I figured I might make the move to the inbuilt Apple one. After removing LastPass, however, I no longer get prompted to save any passwords I enter in Safari.

Screenshots attached showing everything is set up correctly,
Private browsing is not enabled.

Maybe I’m expecting behaviour I shouldn’t? Does the prompt only appear when creating new accounts on websites?

I am going to a website where I already have an account, and entering my username and password to log in. At this point, if the details don’t exist in my Keychain, I would expect a prompt to add them, but this isn’t happening. Should it?

The following shows that private briefing isn’t enabled by the light address bar (and, yes, I’ve followed all the steps pertinent to passwords in this article)

Thanks for your help.

[Link Edited by Moderator]

Posted on Mar 7, 2021 1:54 AM

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Answer 1

Mar 11, 2021 6:38 AM in response to MBPOwner

Hey MBPOwner,

Thanks for providing those details.

You should be seeing a prompt appear when the site or app supports saving passwords with iCloud Keychain. Do you not see that prompt with every website and app you enter credentials for, or just certain ones? We ask because not all apps or websites support saving passwords or account names so you may not see a pop-up.

When you navigate to Settings > Passwords, do you see any saved data there, or is it completely empty? How to find saved passwords on your iPhone

Check out some troubleshooting steps within this article to see if it can help rectify the issue: If iCloud Keychain won't turn on or sync

If the issue remains, we would then suggest clearing history and cookies from Safari on your iPhone to see if this leads to getting the prompt to save your login credentials on the next visit to the site: Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch. Be sure to know your saved login credentials before clearing things out there.

Enjoy your day.

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Answer 2

Mar 9, 2021 6:44 AM in response to MBPOwner

Hi MBPOwner,

Thanks for using Apple Support Communtities. It appears that you're having an issue with Safari saving your passwords. You've done some great troubleshooting so far regarding this matter. Do you get the prompt to save passwords when creating a new account or changing a password?

Take care.

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Answer 3

jdo_apple

Community Specialist

Mar 11, 2021 10:28 AM in response to MBPOwner

Hi MBPOwner,

Thanks for providing those details. At this time we'd recommend connecting with Apple at Get Support for additional assistance.

Kind regards.

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Answer 4

MBPOwner Author

Level 1

6 points

Mar 10, 2021 12:45 AM in response to barberlives123

Thanks for your reply. No, I don't see any prompt. I see that if I press the "Passwords" button then I have the option to add it, but I was expecting a popup prompt, as I used to have when LastPass was installed, but maybe this is just not how it works by design? I'm glad I have a workaround but if you know if there should be a popup "Would you like to save this password" or somesuch, then it would be great to get that working.

Thanks!

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Answer 5

MBPOwner Author

Level 1

6 points

Mar 11, 2021 8:24 AM in response to Keisha_Keisha

Hmm, well I would have said it was happening (or rather not happening) for all websites because nothing I had tried so far had given the prompt. So I tried discussions.apple.com thinking that it has to be enabled on here, and, yes, I got the prompt. So I guess that's the issue - the majority of the sites I'm trying to connect to don't support saving in the iCloud Keychain, although they did support saving with LastPass.

Those sites that don't support it, though - would I still be able to enter the username/password, then before logging in, press the "Passwords" button again and have the option to save the password? Because that's obviously still saving in iCloud...

There is data in Settings > Passwords, and it's all really old! Obviously from before I started using LastPass, which was years ago!

I've been through all the troubleshooting options in that article already, but no beans.

And I've just cleared my history and cookies as suggested, gone to another website and logged in with unsaved creds, and didn't receive a prompt still.

As I said, I have a workaround, but it's easy to forget to click that Passwords button before logging in!

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Safari doesn’t ask to save passwords

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