Network-not available “phone not allowed”

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Level 1

10 points

Network-not available “phone not allowed”

Hey,

so recently I got an iPhone 11 and I was with a vodaphone sim and everything worked fine and I had no issues. The other day I switched to giffgaff and haven’t been able to get service and I went to general>about>network and it said “phone not allowed”. What could this mean? (In “about” it says I have no sim restrictions)

iPhone 11, iOS 14

Posted on Mar 7, 2021 3:16 AM

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Answer 1

Best reply

Axel Foley

Level 10

148,494 points

Mar 7, 2021 7:46 AM in response to haider-ali

You thought right. If you have "No SIM Restrictions" designation then your iPhone is UNLOCKED. You are good to go with the carrier of your choice. It is up to GiffGaff and its network now.

Axel F.

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Answer 2

haider-ali Author

Level 1

10 points

Mar 8, 2021 1:34 PM in response to Axel Foley

Hi again,

so I’ve re-entered my vodaphone sim to see if that would work but it says no service again. Could this mean my phone is blacklisted? If so what should I do?

Before, the vodaphone worked fine but I put that same vodaphone sim back in and now it says the same as when it had giffgaff in it.

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Answer 3

Axel Foley

Level 10

148,494 points

Mar 8, 2021 5:45 PM in response to haider-ali

I am not sure why you keep mentioning that your iPhone may be blacklisted. Cell phones are blacklisted when they are reported stolen or are left unpaid as agreed with carriers. If your iPhone was blacklisted then it would have not worked with Vodafone at all to begin with. You mentioned that your iPhone has No SIM Restrictions. Vodafone even worked until earlier today. Check the following one task at a time.

Ensure that your Vodafone SIM is inserted correctly in your iPhone.
Put your iPhone in Airplane Mode and then AirPlane Mode OFF again.
Shut Down your iPhone and then ReStart it again.
Reset Network Settings. Open Settings ➔ General ➔ Reset ➔ Reset Network Settings : You may have to input your Wi-Fi Network's password(s) again.
If None of the above works then it is time to contact Vodafone and GiffGaff to ensure that all is well with your iPhone and the associated mobile accounts with them.

Axel F.

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Answer 4

Axel Foley

Level 10

148,494 points

Mar 7, 2021 3:46 AM in response to haider-ali

Not blacklisted because it works with Vodaphone. Your iPhone may be locked to Vodaphone but you can make one phonemail to vodaphone and ask them whether your iPhone is locked to them. If not then GiffGaff should work on your iPhone.

Axel F.

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Answer 5

Axel Foley

Level 10

148,494 points

Mar 7, 2021 3:21 AM in response to haider-ali

The issue appears to be with GiffGaff instead of you iPhone. I recommend that you call GiffGaff and have this resolved.

Axel F.

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Answer 6

haider-ali Author

Level 1

10 points

Mar 7, 2021 3:34 AM in response to Axel Foley

Thank you, I’ve already sent in a message with an assisting agent. Some other sources say that it could mean my phone is black listed but with vodaphone it worked fine.

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Answer 7

haider-ali Author

Level 1

10 points

Mar 7, 2021 3:54 AM in response to Axel Foley

I thought because my phone says next to network provider lock “no sim restrictions” it means I’m not locked to one provider? Either way I have contacted giffgaff so thank you for your help :)

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Network-not available “phone not allowed”

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