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Why is my Memoji not working my iPad is up to date and when I go into the emoji place no plus thing comes up what am I to do !!!!

why is my Memoji not working I’ve tried looking it up but nothing! All I see is how to create one like???so I go into setting and into general and then into keybord and make sure it’s on and YES so I go to create one and there is no plus button please help all my friends have Memoji and I don’t 🥺(look at the photo NOTHING!!!!!!)

iPad Air 2, iPadOS 14

Posted on Mar 7, 2021 10:43 AM

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Question marked as Top-ranking reply

Posted on Mar 9, 2021 10:25 AM

Hello Vivy124,


Welcome to Apple Support Communities! We understand you're not seeing an option to create a Memoji. We're happy to assist you in any way possible.


Let's verify you have a compatible device to create an Memoji. Your post indicates you have an iPad Air 2.

Memoji stickers aren't compatible with iPad Air 2:

Use stickers with iMessage on your iPhone, iPad, and iPod touch

Animated Memoji's can be created on the following iPad models:

  • iPad Pro 12.9-inch (4th generation)
  • iPad Pro 12.9-inch (3rd generation)
  • iPad Pro 11-inch (2nd generation)
  • iPad Pro 11-inch

iPhone and iPad models that support Face ID


Best Regards.

2 replies
Question marked as Top-ranking reply

Mar 9, 2021 10:25 AM in response to Vivy124

Hello Vivy124,


Welcome to Apple Support Communities! We understand you're not seeing an option to create a Memoji. We're happy to assist you in any way possible.


Let's verify you have a compatible device to create an Memoji. Your post indicates you have an iPad Air 2.

Memoji stickers aren't compatible with iPad Air 2:

Use stickers with iMessage on your iPhone, iPad, and iPod touch

Animated Memoji's can be created on the following iPad models:

  • iPad Pro 12.9-inch (4th generation)
  • iPad Pro 12.9-inch (3rd generation)
  • iPad Pro 11-inch (2nd generation)
  • iPad Pro 11-inch

iPhone and iPad models that support Face ID


Best Regards.

Mar 8, 2021 2:13 PM in response to Vivy124

Memoji and Animoji Stickers, for iPads that can run iPadOS, requires an iPad that has an A9 CPU or greater. The iPad Air 2 and iPad Mini 4 models ONLY have A8X and A8 CPUs, respectively, and are ineligible from getting the Memoji Sticker feature of iPadOS.

For very good, third party Memoji apps for yout iPad model, I recommend either Emoji Me or Your Avatar Creator.



Good Luck to You!

Why is my Memoji not working my iPad is up to date and when I go into the emoji place no plus thing comes up what am I to do !!!!

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