Apple Watch Awards

Question

Level 1

8 points

Apple Watch Awards

The last two limited edition awards have been earned by me and are showing on my watch, but aren’t reflecting in my Fitness app on my iPhone. Why?

iPhone 12 Pro Max, iOS 14

Posted on Mar 8, 2021 6:26 AM

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Answer 1

Sharon_419

Community Specialist

Mar 10, 2021 8:27 AM in response to Fancy4167

**** Fancy4167,

Looking over your post it looks like a couple of those limited edition challenges that you worked for are not making it over to your iPhone.

We would suggest that you unpair the Apple Watch from the iPhone. When you do that, a backup of the data from the watch will automatically be created. Once unpaired, restart both devices. When they are both started pair the watch back. This should force the iPhone to read the data from the watch backup.

Here is some information that should help:

Back up your Apple Watch - Apple Support

Unpair and erase your Apple Watch - Apple Support

Set up and pair your Apple Watch with iPhone - Apple Support

Have a great day!

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Answer 2

Fancy4167 Author

Level 1

8 points

Mar 11, 2021 3:33 PM in response to Sharon_419

This didn’t solve the issue at all. I followed the instructions to the letter and now over twenty four hours later, all of my challenges are gone from my watch and only the 2020 challenges are in my app. I even lost the Ring in the New Year one. Why can’t you fix these bugs? I use this to motivate myself and the app frequently messes up. All my hardware and software stay up to date. I’m so frustrated with the idea that you have no platform to easily complain about issues.

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Answer 3

KMB_12

Community Specialist

Mar 11, 2021 5:54 PM in response to Fancy4167

Hello Fancy4167,

At this point it would be best for you to contact Apple Support directly with assistance in recovering those awards.

Apple Support can be reached here: Official Apple Support

Cheers!

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