iPhone 12 mini wireless charging issues

Inspite of restarting the iPhone 12 Mini, by pressing the volume buttons and the power button, the phone does not charge wirelessly

Posted on Mar 8, 2021 8:17 AM

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Question marked as Top-ranking reply

Posted on Mar 11, 2021 11:15 AM

Hello Gautam H ,


We want to get this issue resolved so you can charge the iPhone wirelessly as expected.

Try removing the case on your iPhone if there is one, to see if the same thing happens. Is the charger you're using Qi-certified?

Also have you tried testing with another charger to see if the same thing happens? Does the iPhone charge normally when using the cable to charge?

Let's also make sure your iPhone is using the latest iOS version to help resolve any issues: Update your iPhone, iPad, or iPod touch


Cheers!

5 replies
Question marked as Top-ranking reply

Mar 11, 2021 11:15 AM in response to Gautam H

Hello Gautam H ,


We want to get this issue resolved so you can charge the iPhone wirelessly as expected.

Try removing the case on your iPhone if there is one, to see if the same thing happens. Is the charger you're using Qi-certified?

Also have you tried testing with another charger to see if the same thing happens? Does the iPhone charge normally when using the cable to charge?

Let's also make sure your iPhone is using the latest iOS version to help resolve any issues: Update your iPhone, iPad, or iPod touch


Cheers!

Mar 12, 2021 9:06 AM in response to Gautam H

Thanks Gautam H,


To want to make sure your iPhone 12 mini is working perfectly for you. Thanks for getting back to us with those details about the charging situation.


To continue, were you able to confirm that your iPhone 12 mini is using the current iOS version?


Please test with a Qi-certified charger next, so we can test to see if the charger is causing the issue for this particular iPhone. We’ll proceed accordingly.


Cheers!

Mar 10, 2021 9:29 AM in response to Gautam H

Hello Gautam H,


Thank you for reaching out on Apple Support Communities.

To learn more, are you using the Apple cable that came with your iPhone when this happens, or something else? Do you have a case on your iPhone?


We see you were using our Apple Support page: How to wirelessly charge your iPhone

To confirm, you were able to test all the steps under the Charge wirelessly section?


Cheers!

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iPhone 12 mini wireless charging issues

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