Cannot download apps

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Level 1

8 points

Cannot download apps

I have a new iPhone se 2000. I have not previously used any Apple products. Therefore, I created an Apple ID when I set up the phone. Now I am trying to download Microsoft Teams in the App Store. Once I do that, I get this message: "The Apple ID has not yet been used in the iTunes store." However, when I click the Review button to enter my password again, it just circles / sends me to a white screen. I have tried to go to the already installed iTunes app on my phone, but it is not requiring any kind of log-in. Any help?

Posted on Mar 8, 2021 12:02 PM

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Answer 1

Best reply

Eric Root

Level 10

684,045 points

Mar 10, 2021 6:08 PM in response to kimber166

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.

iTunes Support – world wide

Apple Support schedule phone call

Billings and Subscriptions

If necessary, try Twitter

https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.

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Answer 2

Joseph_S.

Community Specialist

Mar 10, 2021 11:54 AM in response to kimber166

Hi kimber166,

Thank you for posting in the Apple Support Communities. It sounds like you're having some trouble using the iTunes or App Store with your new Apple ID, correct? If so, we would love to help see if we can get the issue resolved for you. If you've just created your Apple ID, it sounds like it may just need to verify your email. If you weren't prompted to verify your information on your device, we recommend checking the email account that you used for your Apple ID to see if the verification email is there. Please refer to the below link for additional help, if needed.

How to create a new Apple ID

Please let us know if you have any additional questions. We're always happy to help.

Cheers!

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