Zoom crashes on 2020 Macbook Pro

Question

Level 1

4 points

Zoom crashes on 2020 Macbook Pro

Hello, I have the following persistent problem:

Zoom crashes about 1-3 minutes into every Zoom meeting on my new Macbook. My computer is basically brand new (got it 6 weeks ago).

My specs are:

2020 MacBook Pro on Big Sur 11.2.2

2.3 GHz Quad-Core Intel Core i7

32 GB 3733 MHz LPDDR4X

I have another Macbook Pro from 2016 and Zoom works fine. That machine has the same OS (Big Sur), less RAM and a slower processor.

The only other application I'm typically running is a virtual desktop.

I have tried all basic fixes (restarting, re-installing Zoom, closing all open applications etc.)

I just watched a Youtube video that said to go to Settings > Video > Advanced > Deselect "Use hardware acceleration for receiving video" but have not tested that yet.

Can anyone offer advice? Thanks

MacBook Pro 13″, macOS 11.2

Posted on Mar 8, 2021 9:06 PM

Reply

Answer 1

Top-ranking reply

sterling r

Community Specialist

Mar 10, 2021 2:37 PM in response to Don347

Hey there Don347,

We understand Zoom is closing unexpectedly on your new Mac. We'll be happy to help.

You've already done some great troubleshooting. Beyond what you've done, we would recommend testing the issue in safe mode and a new user account.

To start in safe mode, use the steps here: How to use safe mode on your Mac

Once you test in safe mode, reboot and test again while booted up normally. Safe mode can clear some caches which may help.

To create the new user, reference this guide: Set up users, guests, and groups on Mac

This will let us know if the issue is system-wide or isolated to one account.

You may also want to make the adjustment within the app that you mentioned.

Beyond that, we recommend reaching out to the developer of the app for further assistance: How to contact an app developer

Cheers!

Reply

Zoom crashes on 2020 Macbook Pro

Similar questions