Apple CarPlay will only work with one USB cord

Hi Spepper1013,

We understand you're having trouble connecting with CarPlay. We're happy to offer some guidance.

If CarPlay won't connect, you can try these steps:

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

1. Check your connection to your CarPlay stereo:

• • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
  • If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.

2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.

3. Restart your iPhone and your car. 

4. Make sure that Siri is on.

5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.

6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you're still unable to connect to the CarPlay system, you'd want to contact Apple Support directly for assistance: Get Support

We hope this helps. Take care!

Spepper1013 wrote:

That really didn’t help my issue. I want to use a new usb cord and it doesn’t allow this. Only works with the old cord. Seems odd that you couldn’t use any usb cord.

Not odd at all. Some USB cords are for charging only and do not pass data. Other pass data but do not charge. It’s always best to use only USB cords that are certified ‘MFI’ Made For iOS or use Apple branded cords. Car manufacturer’s USB sockets can be wonky too.