Apple Watch connection

Question

Level 1

8 points

Apple Watch connection

I am trying to connect my Apple Watch to my phone and it keeps coming up that the watch is unable to software update as it is not connected to the internet

My phone is connected to the internet.

I have tried on wifi, 4G, tried turning my blutooth off, my iOS is up to date, I’ve reset both devices, I have deleted and re downloaded the app.

Any other ideas?

Posted on Mar 9, 2021 3:09 PM

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Answer 1

Best reply

sberman

Level 10

264,615 points

Mar 9, 2021 3:48 PM in response to Elisemag

I suggest the following.

Be certain the iPhone is on Wi-Fi. (Hotspot is not acceptable.)
The iPhone must have its Bluetooth on.
Turn off the iPhone and turn it back on.
Turn off the Apple Watch and turn it back on.
Try the setup again.

Set up your Apple Watch - Apple Support

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Answer 2

sberman

Level 10

264,615 points

Mar 9, 2021 3:15 PM in response to Elisemag

Elisemag wrote:

I am trying to connect my Apple Watch to my phone

I guess this means (or implies) the Apple Watch is not paired to the iPhone. So your iPhone's internet connection is irrelevant if the Apple Watch is not aware of it.

If your Apple Watch isn't connected or paired with your iPhone - Apple Support

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Answer 3

sberman

Level 10

264,615 points

Mar 9, 2021 3:29 PM in response to Elisemag

Are you using your iPhone's Watch app? Does it show your Apple Watch under My Watch at the top? What do you see when you go to My Watch > General > Software Update within the iPhone's Watch app?

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Answer 4

Elisemag Author

Level 1

8 points

Mar 9, 2021 3:42 PM in response to sberman

I am using the app.

i can’t get as far as pairing the watch because it stops at the software part. I hold the watch to the phone and it accepts that then wants to update the watches software which shows the internet errors

when I click on ‘my watch’. It says ‘start pairing’ which always fails

(ps thank you for your prompt help)

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